Frequently asked questions

We are a referral service. You call, we take your ZIP code, and we connect you with an independent local HVAC provider covering that area. We do not own trucks, employ technicians or carry out any heating or cooling work ourselves.

By ZIP code first, then by which providers are accepting calls at that moment. We publish no ratings and sell no placement in a results list, so no provider can pay to be offered ahead of another.

The relationship is between you and the provider. They confirm when they can attend, diagnose the fault, and quote their own price on site. Nothing obliges you to proceed if the window or the price does not suit you.

Not through this line. We match on coverage and availability rather than by name. If you already have a contractor you want to use, contacting them directly will be faster than going through a referral.

We publish 1,033 city pages and 4,626 ZIP code pages across 51 states. If your ZIP has no page, call anyway and the operator checks provider coverage for it directly.

No. There is no charge to call and no obligation to proceed. We may be compensated by providers or partners when you call, which does not change what you are quoted or what you pay.

The provider sets that figure, not us. They state it before attending, and whether it is credited against the repair is their decision and varies between providers. Ask when they confirm the appointment.

No. We are a referral service and we do not set, quote or publish prices. The provider inspects the system, tells you what the work costs, and you decide whether to proceed before anything is charged.

The provider, entirely. We have no involvement in pricing and we do not take a cut of the job value. The provider inspects the system, quotes, and you approve before any work starts.

No. You never pay us. Any payment is made directly to the provider who performs the work, on terms you agree with them.

Residential cooling and heating: central air conditioning, furnaces, heat pumps, boilers, mini splits, thermostats, ductwork and indoor air quality equipment. Say which you have when you call so the right provider is matched.

Where a provider in that ZIP code services it. Oil systems are concentrated in particular regions and not every provider works on them, so mention the fuel type when you call.

Yes. Installation and replacement route the same way as repairs, though they are scheduled rather than dispatched urgently. Expect a site visit before any firm quote, because equipment choice drives most of the cost.

Yes. Maintenance visits cover coil cleaning, drain clearing, filter replacement, flame sensor cleaning and safety checks. They are booked rather than treated as emergencies and typically cost less than a repair call.

The line is answered around the clock in Eastern Time. That is the phone being answered. It is not a promise that a technician is standing by in every market at every hour of the night.

Sometimes. Same-day attendance depends on provider participation, your location, technician availability and how heavy demand is that day. The operator tells you the window actually on offer rather than guessing.

A gas smell, a sounding carbon monoxide alarm, or smoke and sparking are emergencies for the gas utility or 911, not for a contractor. No heat below freezing and no cooling during a heat advisory are urgent service calls.

Leave the building, then call the gas utility or 911 from outside. Do not operate light switches, thermostats or phones on your way out, and do not go back in until you are told it is safe.

Set the thermostat to off so the system stops cycling against the fault, replace a visibly loaded filter, and clear debris from the outdoor unit. In extreme weather, move anyone vulnerable somewhere safe.

No. This line takes new service requests only. Questions about an invoice, a payment or a charge go to the provider who performed the work, because the agreement was between you and them.

No. Warranty claims are handled by the provider who carried out the work or by the equipment manufacturer. We are not party to either agreement and cannot progress a claim on your behalf.

No. Once you are connected, scheduling is between you and the provider. Contacting them directly is faster than routing a message through us.

No. All providers are independent businesses and HVAC Emergency USA does not warrant or guarantee any work performed. Verifying that a contractor holds the required licence and insurance is the homeowner responsibility.